Salesforce Certified Identity and Access Management Practice

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What objects can an External Identity user access?

  1. Opportunities

  2. Leads

  3. Knowledge Articles

  4. Files

The correct answer is: Files

An External Identity user primarily has access to specific objects, and in this context, Files is a valid choice because External Identity users can interact with Files, allowing them to access and manage file-related content shared within the Salesforce environment. When considering the other objects, while Opportunities, Leads, and Knowledge Articles typically require different user licenses and may have more restrictions on external user access, Files are designed to be sharable and accessible to various user types, including external users, as long as sharing settings permit it. Files facilitate collaboration and content sharing, which are central to the functionality of External Identity users. In essence, Files are explicitly designed to be available to external users, making this option the most appropriate in the context of the question regarding what these users can access.