Salesforce Certified Identity and Access Management Practice

What is the purpose of an External Identity license in Salesforce?

1. Provides access to Salesforce administrators

2. Allows for multiple login methods for users

3. Grants access to internal users only

4. Enables access for users outside the organization

The correct answer is: Enables access for users outside the organization

The purpose of an External Identity license in Salesforce is to enable access for users outside the organization. This type of license is specifically designed for external users such as customers, partners, or community members, allowing them to access specific Salesforce resources without requiring a full Salesforce license. By providing this external access, Salesforce facilitates collaboration and interaction with individuals who are not part of the internal workforce, thereby extending its functionalities to external stakeholders efficiently. This is particularly beneficial for organizations that want to create portals or communities for users who need limited access to information and services. The other options do not align with the specific functionality of the External Identity license. For instance, access to Salesforce administrators refers to a different set of users primarily concerned with system management, while multiple login methods pertain to enhancing user experience but do not define the scope of external access granted by this particular license. Access for internal users does not apply, as the External Identity license's purpose is explicitly focused on users who are external to the organization.